Jobs

Customer Service and Visitor Experience Representative

The City Museum in the newly revitalized Bialik Square is expanding its customer service and visitor experience team and is looking for people who love people, culture, and Tel Aviv-Yafo.

The Purpose of the Role: 
To serve as the face of the museum, providing warm, welcoming service to the public and helping promote participation in museum activities and events.

Responsibilities
* Welcoming visitors and providing in-person, telephone, and digital service.
* Operating the reception desk, box office, and museum shop in accordance with procedures.
* Working with the ticketing system to build customer databases.
* Conducting follow-up outreach to customers, groups, and organizations after the distribution of information, offers, or catalogs.

Required Skills:
* Strong service orientation and excellent interpersonal skills.
* Strong written and verbal communication.
* Ability to work in a multitasking environment.
* Organization, accuracy, and the ability to track processes.
* Initiative, responsibility, and problem-solving skills.
* Proficiency in basic computer applications.

Fluent Hebrew required; English and additional languages an advantage.
Please send CV to: ben_ari_s@mail.tel-aviv.gov.il 

*Only suitable applications will receive a response. 
*Preference is given to diverse hiring.

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Join Our Team –
Operator / Shift Manager

Position scope: Shift work including weekends (Saturdays)

Job description:
1. Opening the museum and managing teams responsible for cleaning, security, and ticketing.
2. Overseeing visitor flow and proper functioning of exhibitions during the shift, operating systems.
3. Preparing museum spaces for events and exhibitions (lectures, workshops, rooftop screenings, etc.).
4. Working with museum staff and providing real-time technical support.
5. Logistical support and safety supervision, including assistance in emergencies.

Required skills:
1. Technological orientation, ability to learn computerized systems.
2. Previous experience in event management and/or productions.
3. Good interpersonal skills, availability, and flexibility.
4. Willingness to perform physical work.

Employer: Self-employed – invoicing
Reports to: Maintenance Manager
Salary: 60 NIS per hour / 90 NIS on Saturdays
Please send CV to: rubinfeld_y@mail.tel-aviv.gov.il 

*Only suitable applications will be answered
*Preference for diverse employment

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